Sorry You Can Only Disable Your Account Once a Week Try Again in a Few Days Instagram
An Instagram bug has been preventing users from disabling their accounts for months
A number of Instagram users have found they're no longer able to temporarily disable their accounts – a feature, similar to Facebook's, that allows yous to take a interruption from the social network for a menstruum of time, but stops short of a full business relationship deletion. The bug has been spotted in the wild since at to the lowest degree February, and is the field of study of a number of complaints across social media, including Reddit, Quora, and Twitter since that time.
Every bit Instagram's own Assist documentation explains, the account disabling feature will temporarily hide your profile, photos, comments and likes until you choose to reactivate your account by logging back in. The choice to disable is only available when yous log in via a mobile browser or computer – it's not a setting yous can achieve through Instagram'southward native mobile app, to be clear.
Many people use features like this when taking short social media breaks, equally a disabled business relationship tin can help you avoid the temptation of launching the app or wasting time browsing the feed.
In some cases, it's a first step for those considering a full business relationship deletion – an experiment to see if it'south worth giving upwardly the app entirely. People too disable their accounts when they need to focus on something of import – like a large project at work or exams at schoolhouse, for case. Plus, the feature tin can aid when there are privacy concerns of some kind, such as when someone is a victim of cyberbullying or cyberstalking and needs to get off the service for a while.
In that location are a number of other personal reasons why people take breaks, as well.
In Instagram's case, you're able to disable your account once a calendar week, only the problems being reported are not from people who are trying to switch off their account more often than that – the feature merely isn't working at all, they're saying.
In addition, according to many complaints, Instagram's feature has been broken for some time and they're not able to go any help through technical support channels.
Later on attempting to click the feature from their "Edit Profile" department, users say they're directed to their feed on Instagram's homepage, but their account remained active. People said they've tried this in different web browser, as well, to run across if it was a bug associated with just one platform. However, the problem remained.
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Users said that Instagram's back up email wasn't working and they were told to report the trouble in the app through an email auto-responder. But flagging bugs in the app is just a one-way street – you're not sent whatsoever response or offered help. Others tried reaching out to Instagram through social media channels like Facebook letters and tweets, but the company hadn't responded those complaints, either.
This speaks to a broader problem with Instagram support – users are struggling to get assist when their accounts are hacked, spammed, or shut down for violations. (Just read the barrage of comments on its Facebook page, for instance.) And Instagram's Help Heart is not much help on these matters, either.
For instance, a link on its homepage that you lot tin click to "acquire more" almost what to exercise when you're experiencing an issue just goes to a dead page – a "5xx Server Mistake" page is all that displays when clicked.
We reached out to Instagram this forenoon for a comment on the bug, and to detect out if at that place is a plan to address the problem.
Post-obit our initial inquiry, clicking the option to disable your account now takes you to a broken web page. "Sorry, something went wrong," the page at present reads. "We're working on it and we'll get it stock-still as soon as we can," it says.
It's unclear if this is related to the stability bug that briefly took the site an app downward worldwide earlier today.
Hopefully, that means engineers are working on a fix. But Instagram doesn't have a comment on the situation at this fourth dimension. A rep for the company said Instagram is looking into the problem, and will let the states know when more information becomes available.
Source: https://techcrunch.com/2017/04/24/an-instagram-bug-has-been-preventing-users-from-disabling-their-accounts-for-months/
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